This publication presents a comprehensive study on inclusive feedback and reporting mechanisms within the humanitarian sector, highlighting lessons learned from diverse global contexts. Reflecting the increasing commitment to amplify the voices of affected communities, this work aligns with the Core Humanitarian Standard (CHS), the participation workstream of the Grand Bargain, the IASC commitments on Accountability to Affected People (AAP), and the Charter on Inclusion of Persons with Disabilities in Humanitarian Action.

Humanitarian actors are dedicated to ‘placing people first’ by ensuring the most marginalized individuals are heard and supported. While many organizations have established feedback systems, there is a pressing need to enhance inclusivity and accessibility. This publication emphasizes the importance of clear communication, comprehensive complaints handling, and safeguarding measures against retaliation.

Through inclusive feedback mechanisms, we tap into the diverse experiences, capacities, and perspectives of communities affected by natural or human-induced disasters. Active listening and response to the needs and priorities of these populations lead to more effective humanitarian assistance.

Produced under the project “Putting Persons with Disabilities at the Centre of Humanitarian Preparedness and Response,” this study involves contributions from Arbeiter-Samariter-Bund (ASB), Malteser International (MI), Christoffel Blindenmission (CBM), Centre for Disability in Development (CDD), and the International Disability Alliance (IDA). Spanning from May 2021 to December 2023 with a budget of €3,174,425.06 funded by the German Federal Foreign Office, the project was implemented in Bangladesh, Myanmar, Indonesia, Uganda, Zimbabwe, Niger, Nicaragua, and Colombia, and complemented by global advocacy efforts.

Focusing on six countries—Zimbabwe, Colombia, Nicaragua, Bangladesh, Indonesia, and Myanmar—this publication provides insights into overcoming barriers and enhancing feedback systems. The findings are based on reports, meeting notes, surveys, and key informant interviews, showcasing innovative practices and lessons learned to foster more inclusive humanitarian action.